UNIQUE IDENTIFICATION AUTHORITY OF INDIA NOVEMBER DECEMBER 2017 NEWS
UNIQUE IDENTIFICATION AUTHORITY OF INDIA
GOVERNMENT OF INDIA
CITIZENS’ CHARTER
FOR
UNIQUE IDENTIFICATION AUTHORITY OF INDIA November December 2017 UIDAI
Table of Content
1
INTRODUCTION....................................................................................................................................................1
2 OUR VISION .........................................................................................................................................................1
3 MISSION STATEMENT ...........................................................................................................................................1
4 STAKEHOLDERS ....................................................................................................................................................1
5 OUR SERVICES ......................................................................................................................................................2
6 STANDARDS OF SERVICES PROVIDED BY UIDAI......................................................................................................3
6.1 AADHAAR ENROLMENT ...........................................................................................................................................3
6.2 AADHAAR GENERATION ..........................................................................................................................................5
6.3 LETTER DELIVERY/ E-AADHAAR.................................................................................................................................6
6.4 DEMOGRAPHIC AND BIOMETRIC UPDATE SERVICE .........................................................................................................6
6.5 AUTHENTICATION SERVICE .......................................................................................................................................8
7 OTHER AADHAAR ONLINE SERVICES......................................................................................................................9
8 GRIEVANCE REDRESS MECHANISM .....................................................................................................................10
9 INDICATIVE EXPECTATIONS FROM THE STAKEHOLDERS .......................................................................................11
10 MISCELLANEOUS ..............................................................................................................................................11
10.1 MONTH AND YEAR OF NEXT REVIEW OF THE CITIZEN CHARTER ......................................................................................11
10.2 COMPOSITION OF THE COMMITTEE FOR DRAFTING THE CITIZEN’S CHARTER......................................................................12
Citizen’s Charter Version 1.0
Name of the Agency. Registrar Name
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